Frequently Asked Questions
Click on a question below to goto the answer.
- How do I get a quote?
- What is the process in getting our furniture re-upholstered?
- How do I choose a fabric or leather for my furniture?
- What forms of payment do you accept?
- Is there any Charge for Pick up and Delivery?
- How do I get a sofa or chair custom made?
- Do you repair timbers and do repolishing?
- What hours are you open and do I need to make an appointment?
- How long will it take to complete the upholstery?
1. How do I get a quote?
There are a number of ways that you can receive an estimate for the re-upholstering of your furniture piece. You can fill out the contact form attached to the website with your name, contact number and email address and a description of the furniture to be re-upholstered and some pictures of the piece. We will reply to your enquiry promptly. Or alternatively you can drop into our showroom/workshop with pictures for an estimate and also view our large fabric range. If these options are not possible for you, then we do offer an in home consultation quote which we will bring fabric books with us for your selection.
2. What is the process in getting our furniture re-upholstered?
The process is started by obtaining a written quote which we will provide for you free of charge. Should you decide to proceed , we would require you to sign the quote to commence work. We ask that a 30% deposit is paid upon collection of your furniture or to start Custom furniture work to purchase materials. We would then complete the work to the customers requirements and contact the customer to arrange delivery. The balance of the final amount is payable upon delivery of the furniture.
3. How do I choose a fabric or leather for my furniture?
Choosing a fabric or leather to upholster your furniture can be a daunting task. We are here to help you with the process as we have done with all of our customers since 1997. Finding out information from you with regards to how the furniture will be used (whether it is something you will sit on everyday or occasionally ) to what sort of colours and patterns will work with your existing colour schemes, we can help you and show you the latest fabrics from all over the world. From soft and sedate to really unusual and out there and everything in between, we have hundreds of fabrics to choose from. And if we don’t have it... we generally know where to get it!
4. What forms of payment do you accept?
We accept most payment forms like cheque, cash, Visa, Mastercard and EFTPOS. We also accept Bank Transfer via prior arrangement. At present unfortunately, we do not accept Diners or American Express.
5. Is there any Charge for Pick up and Delivery?
This will depend upon what pieces you have for collection or delivery and where they are located. In general we do our best not to charge for pickup and delivery of smaller items when they are located close to our workshop, however the need to recoup some costs for transport located out of our local area has become necessary. Please call and enquire for your individual requirements.
6. How do I get a sofa or chair custom made?
The process is very similar to the process of re-upholstery. Generally our clients would come into our showroom/workshop and discuss their individual needs. Whilst there we can discuss things like fabric selection, dimensions, cushion fillings and production time . We would then prepare a quotation for the client in which if they wanted to proceed, we would require a 50% deposit. Balance again is payable upon delivery.
7. Do you repair timbers and do repolishing?
Yes. We have a team of polishers and a master carver who do all manner of repairs and refinishing to the most intricate pieces. Our highly skilled polishers do everything from repairs to paint finishes and full strip and repolishes. Whilst our expert Carver has been repairing antiques for many of Melbournes finest homes for years. These Craftsmen, we feel, are a major asset to our business and we value them and their skilled work very highly. True Artisans...
8. What hours are you open and do I need to make an appointment?
While you are more than welcome to come in and view our extensive fabric range at anytime, it is helpful to call ahead and arrange a time to discuss your specific furniture restoration or Custom made requirements. But it is not essential. When you come into our showroom/workshop we will be more than happy to discuss your needs or your project.
9. How long will it take to complete the upholstery?
The answer to this will depend upon the pieces to be re-upholstered or Custom made. If you have a lounge suite to be recovered, we would normally require the suite on our premises between 2 to 3 weeks. However dining chairs would take considerably less time, up to a week. All sorts of variations can occur with some indent fabrics coming from overseas taking 3 weeks to arrive from time of order. A lot depends on whether fabric stock is here in Australia or whether it has to be ordered in.
Another variation in the time we can have the job completed is the time of year it is being undertaken. For example, our busiest production times are generally from August through to December, while January to July are the quitter months of the year. We can advise you at the time of the quotation how long we expect to take to complete the job, and have it back in your home enjoying its new lease of life.
